Shipping Policy
Shipping
Policy
Last Updated: August 2026
At Hillstar Naturals, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how your order is prepared, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotions, or periods of high order volume.
2. Shipping Time
Estimated delivery times depend on your destination and selected shipping method. Delivery times are estimates and are not guaranteed.
3. Shipping Charges
Shipping costs are calculated at checkout based on your delivery location, order size, and available shipping method.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number by email. Tracking information may take some time to become active after shipment.
5. Delivery Delays
Delivery may occasionally be delayed due to weather, customs, courier issues, holidays, or other circumstances beyond our control.
6. Incorrect Address
Customers are responsible for providing an accurate and complete shipping address. Hillstar Naturals is not responsible for delays or additional charges caused by incorrect or incomplete address information.
7. Damaged or Missing Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible so we can assist you with the issue.
8. Contact Us
For shipping questions or assistance with your order, please contact:
Hillstar Naturals
Email: support@shop.agropal.com.np