Refund & Return Policy
Refund &
Return Policy
Last Updated: August 2026
At Hillstar Naturals, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.
1. Return Eligibility
To be eligible for a return, the product must be unused, unopened, and in its original packaging. Return requests should be made within 30 days of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, opened or used products may not be eligible for return. Certain sale, clearance, or personalized items may also be excluded.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and photos of the item. We will review the issue and provide an appropriate solution.
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
5. Return Shipping
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrectly supplied by Hillstar Naturals.
6. How to Request a Return
To request a return or refund, please contact us with your order details:
Email: support@shop.agropal.com.np
7. Contact Us
For any questions regarding returns or refunds, please contact Hillstar Naturals at support@shop.agropal.com.np.